Returns & refunds

30 days to love it

Every Instagem stone and piece of jewelry can be returned or exchanged within 30 days, no questions asked. Final sale items are the only exception.

30days to return or exchange
Refundor exchange, your choice
NYCreturns handled from our 45th Street office

How to send a return

Four steps. Start within 30 days of delivery.

  1. Ask for a return number

    Email info@instagem.net with your order number. We reply with your return authorization number.

  2. Fill in the return form

    Download the form, add your authorization number and tell us whether you want a refund or an exchange.

    Return form (PDF)

  3. Pack it securely

    Include the return form, the packing slip, any certificate that came with the item and the original packaging. Keep the outside plain.

  4. Ship it to New York

    Send it to the address below with your name and address clearly printed on the package.

Return address

TBR International Inc.

7 West 45th Street, Suite #1605
New York, NY 10036
United States
Email us 212-840-3660

Good to know

Before you send it

  • Returns and exchanges are accepted within 30 days on all items except Final sale items.
  • Please get your return authorization number before you ship.
  • Send back any certificate and the original packaging with the item.
  • Print your name and address clearly on the package.

Full refund policy

30 DAY RETURNS 

TO RETURN OR EXCHANGE AN ITEM:
Instagem offers 30-day return on all products, no questions asked. We are confident about the quality, design and price of our products, however if you still have doubts, you can exchange or return the product within 30 days.

 

RETURN PROCESS

Please follow the Steps
1. Email us on info@instagem.net to Acquire the Authorization Number
2. Fill in the Return Form (Click here to Download Return Form)
3. Securely Pack the item – Make sure you keep the packing simple and simple as you do not want to attract unnecessary attention.

4. Things to Pack along- Return Form, Packing Slip and the Diamond Certificate if any and the original packing material.

 

Our Address

TBR. International Inc. 

7 West, 45th Street, Suite #1605
New York, NY 10036
Tel - 212-840-3660
Email - info@instagem.net
http://www.instagem.net

*Do not forget to clearly print your name and address on the package

*Instagem.net will not be responsible for any items lost or damaged while shipping.

*Please note that the 30 day money back guarantee is valid on all items except for Final sale items.

Questions about a return?

We answer Monday to Friday, 11:00 to 6:30 ET.

info@instagem.net Call 212-840-3660