Insured, tracked shipping on every order — to more than 50 countries.

Every Instagem order leaves our New York office fully insured and trackable, from a single calibrated stone to a full parcel. Below you'll find how long things take, what it costs, and what to expect at your door.

1. Order processing

Item type	Ships within
In-stock loose gemstones, diamonds, pearls, chains, findings & castings	1–2 business days
In-stock finished jewelry	1–3 business days
Made-to-order jewelry	Production time shown on the product page, then shipped as below
Large-quantity or matched-stone orders	We'll email you a dispatch date after ordering

Business days are Monday–Friday, excluding US public holidays. Orders placed on weekends or holidays begin processing the next business day. Some orders may need a short payment-verification check before dispatch; we'll contact you if we need anything.

2. Shipping within the United States

Order value	Shipping method	Delivery time (after dispatch)	Cost
Under $35	FedEx Ground	1–7 business days	Calculated at checkout
$35 – $499.99	FedEx Ground	1–7 business days	FREE
$500 – $999.99	FedEx 2Day	2 business days, by 8 PM to most addresses	FREE
$1,000 and above	FedEx Priority Overnight	Next business day, by 10:30 AM to most addresses (12–5 PM in remote areas)	FREE
$1,000 and above	FedEx Priority Overnight with Saturday Delivery	Saturday, where available	Additional charge, shown at checkout

Need it sooner? Faster shipping can be selected at checkout for an additional charge on any US order. Upgrades are not available for APO/FPO/DPO or international addresses.

APO/FPO/DPO addresses ship via USPS and usually arrive in 7–21 days.

3. US territories

Destination	Estimated delivery
Puerto Rico	10–14 days
US Virgin Islands	10–14 days
Northern Mariana Islands	10–14 days
Guam	19–24 days

4. International shipping

We ship fully insured to more than 50 countries. Shipping cost is calculated at checkout based on destination and order value. Estimated delivery times after dispatch:

Destination	Estimated delivery
Canada	1–10 days
Australia	3–10 days
Mexico	10–14 days
Europe (EU, UK & Switzerland)	10–14 days
United Arab Emirates (Dubai only)	10–14 days
Japan, Singapore, Hong Kong SAR, Macau SAR, Taiwan	10–14 days
New Zealand	10–14 days
Mainland China	2–4 weeks

Don't see your country? Email info@instagem.net — we can often arrange delivery.

Customs, duties & taxes

International orders may be charged import duties, taxes (such as VAT/GST) and brokerage fees by the destination country. These are not included in our prices or shipping charges and are the responsibility of the recipient. Customs clearance can add time outside our control. We declare every shipment at its true value and cannot mark orders as gifts or under-declare them.

If a package is refused or left unclaimed, return shipping and any duties charged are deducted from the refund.

5. Insurance, signatures & secure delivery

• Fully insured: every shipment is insured for its full value until it is delivered.
• Discreet packaging: parcels are plainly packed with no reference to gemstones or jewelry on the outside.
• Signature required: orders of $500 and above require an adult signature on delivery. FedEx will attempt delivery up to three times or hold the parcel at a nearby location.
• P.O. boxes: we can ship orders under $500 to P.O. boxes via USPS. Orders of $500 and above need a street address.
• FedEx Hold: prefer to collect? Choose a FedEx Hold location at checkout and pick up at your convenience with photo ID.

6. Tracking your order

As soon as your order ships, you'll receive a confirmation email with your tracking number and a link to your order status page. You can also check status anytime by logging in to your account.

7. Address accuracy & changes

Please double-check your shipping address and ZIP/postal code before placing your order. If you need to change an address, contact us right away — we can update it only before the order ships. We aren't responsible for delays or losses caused by an incorrect address supplied at checkout, and re-shipping costs may apply.

8. Lost, delayed or damaged packages

• If your tracking hasn't updated for 5 business days (US) or 10 business days (international), let us know and we'll open an investigation with the carrier.
• If a parcel arrives damaged or looks tampered with, please keep all packaging, take photos, and contact us within 48 hours of delivery.
• Once an insured claim is confirmed, we'll replace your item or issue a full refund.

Delivery times are carrier estimates and are not guaranteed. Weather, customs and carrier disruptions can occasionally cause delays.

9. Returns

Not quite right? Most items can be returned within 30 days. See our Refund Policy for full details.

Shipping FAQs

Can I choose a pickup location?
Yes. Select a FedEx Hold location at checkout and collect your order there with photo ID.

How can I get my order faster?
Choose an upgraded shipping option at checkout. Orders of $500+ are upgraded to FedEx 2Day, and $1,000+ to Priority Overnight, free of charge.

Do you ship on weekends?
Orders ship Monday–Friday. Saturday delivery is available on eligible orders of $1,000 and above for an extra charge.

Can I ship to a different address than my billing address?
Yes, though some orders to a different address may need extra verification before dispatch for your security.

Can several items ship together?
Yes. Items in one order ship together unless some are made to order. In that case, we'll ship in-stock items first at no extra cost, or hold everything so it arrives together, whichever you prefer.

Last updated: October 2026